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Responsible Gaming

Responsible Gaming

At SpinRise, online gambling should stay entertainment in Canada. It shouldn’t replace income or be used to deal with debts. Keeping track of time spent and money used helps you stay in control.

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Set personal limits

Our responsible gaming tools help you manage deposits, stakes, losses, and session time. You can set limits at any time and adjust them as your routine changes.

  • Deposit limits let you cap deposits by day, week, or month.
  • Wager limits cap the total staked over a day, week, or month.
  • Loss limits are measured against the initial deposit, not the current balance.
  • Session limits cap playtime and log you out when time ends.

How the loss limit is counted

The loss limit is calculated from your original deposit rather than any later winnings. Example: deposit CAD 75, set a loss cap of CAD 15, then win CAD 1,500. You can still lose more than CAD 15 because the cap is tied to the initial deposit.

Quick guide to tools

Tool Timeframe How it works
Deposit limit Day / week / month
  • Set at any time.
  • Tightening applies immediately.
  • Increases require email confirmation and apply after the current period ends.
Wager limit Day / week / month Caps total stakes across the selected timeframe.
Loss limit Day / week / month Measured from the initial deposit, not later winnings.
Session limit Total playtime Logs you out when the timer ends; range 6–1,000,000 minutes.
Changing limits Day / week / month limits
  • Decreases take effect immediately.
  • Increases require email confirmation and take effect after the current limit period expires.
Cooling-off Temporary break
  • No deposits or promos.
  • Withdrawals allowed.
  • Account reactivates automatically when the period ends.
Self-exclusion (in account) Fixed or open period
  • Account disabled and removed from promos.
  • No deposits or withdrawals.
Self-exclusion by request Fixed or open period
  • You won’t be able to log in or request withdrawals yourself.
  • Contact support to withdraw any remaining balance.

Breaks and self-exclusion

If you just need a short pause, cooling-off blocks deposits and promotions while still allowing withdrawals. For a longer break, self-exclusion disables account access and removes promotional eligibility during the selected period.

If self-exclusion is in place, you won’t be able to request withdrawals yourself. Contact support to arrange withdrawal of any remaining balance. KYC may still be required, and payouts follow casino limits.

Age checks and KYC

SpinRise is 18+. Proof of identity may be requested as part of verification, including for withdrawals. If a user is underage, access is blocked immediately.

Independent support options

If gambling stops feeling like entertainment, independent help is available outside SpinRise. Support options include Gamblers Anonymous, GamCare, and Gambling Therapy whenever you’d like an outside conversation.

A soft next step

If you’d like, start with a deposit limit or session limit and adjust it later as needed.